1Definitions

2Eligibility to Use

By using our website, you confirm that:

• You are at least 18 years of age, or you are accessing the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding contract under Indian law.
• You are not barred from using our services under any applicable law.
• All information you provide to us is accurate, current, and complete.

3Account Registration

You may browse our website as a guest. However, placing an order may require you to create a customer account. By registering, you agree to:

• Provide accurate, complete, and up-to-date information during registration.
• Maintain the confidentiality of your account login credentials (username and password).
• Notify us immediately at info@elvaracrystals.com if you suspect any unauthorized use of your account.
• Take full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or provides false information, without prior notice.

4Products & Pricing

Product Descriptions: We make every effort to accurately describe our products, including photographs, dimensions, and properties. However, please note:

• Natural crystals are unique — each piece may vary slightly in colour, pattern, inclusions, shape, and size from the product image displayed. These variations are inherent to genuine natural stones and are not defects.
• Screen colours may vary based on your device's display settings. The actual product colour may differ slightly from what is shown online.
• Crystal healing properties described are based on traditional and metaphysical beliefs. They are not scientifically verified and should not be considered as medical, therapeutic, or professional advice.

Pricing:

• All prices on the website are listed in Indian Rupees (₹ / INR) and are inclusive of applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice. The price at the time of order confirmation is the final price.
• We reserve the right to correct any pricing errors at any time, including after an order is placed. In such cases, we will notify you and offer the option to confirm the order at the correct price or cancel for a full refund.
• Sale prices apply only during the specified promotional period and are not retroactively applicable to previous purchases.

5Orders & Payment

Order Placement:

• Placing an item in your cart does not reserve it. Your order is only confirmed once you receive an Order Confirmation Email from us.
• We reserve the right to cancel or refuse any order at our sole discretion, including cases of suspected fraud, pricing errors, or product unavailability.
• In the event of cancellation after payment, a full refund will be issued to your original payment method.

Payment Methods:

All online payments are processed through PCI-DSS compliant third-party payment gateways. Elvara Crystals does not store your card or banking information on our servers.

6Discount Codes & Promotions

We periodically offer promotional discount codes and offers to our customers. The following terms apply:

• Discount codes (e.g., FIRST150, FIRST201) are valid only for the specific period and conditions mentioned at the time of offer.
• Codes are one-time use per customer unless stated otherwise. Sharing, reselling, or distributing codes is not permitted.
• Only one discount code can be applied per order. Codes cannot be combined with other offers or promotions.
• Discount codes have no cash value and cannot be exchanged or redeemed for cash.
• We reserve the right to cancel orders where coupon codes are misused, used fraudulently, or applied in violation of these terms.
• We reserve the right to modify, extend, or withdraw any promotional offer at any time without prior notice.

7Intellectual Property

All content on elvaracrystals.com — including but not limited to text, product descriptions, photographs, logos, graphics, icons, design, layout, and software — is the exclusive property of Elvara Crystals / 37GalaxiWater LLP and is protected under Indian and international intellectual property laws.

• You may not copy, reproduce, modify, distribute, republish, display, or create derivative works from any content on this website without our prior written permission.
• You may not use our brand name, logo, or trademarks in any manner that implies endorsement or affiliation without our written consent.
• Personal, non-commercial use of website content for reference purposes is permitted, provided proper attribution is given.

8Prohibited Conduct

You agree that you will not use our website or services for any of the following:

• Any unlawful, fraudulent, or harmful purpose.
• Posting, uploading, or transmitting any content that is defamatory, obscene, abusive, threatening, or violates any law.
• Impersonating any person or entity, or falsely representing your affiliation with any person or organisation.
• Attempting to gain unauthorized access to any part of the website, server, database, or associated systems.
• Using automated tools, bots, scrapers, or scripts to access, extract, or monitor our website content.
• Engaging in any activity that disrupts, damages, or interferes with the proper functioning of our website.
• Submitting false, misleading, or malicious product reviews or ratings.
• Reselling products purchased from Elvara Crystals without our explicit written permission.

Violation of these terms may result in immediate suspension of your account, cancellation of orders, and legal action where applicable.

9Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permitted by law.

• We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
• We do not guarantee that our products will meet your specific requirements or expectations beyond what is described in the product listing.
• Crystal healing, metaphysical, and spiritual properties mentioned in product descriptions are based on traditional beliefs and are provided for informational and entertainment purposes only. They are not verified medical claims and should not replace professional medical, psychological, or therapeutic advice.
• Elvara Crystals is not responsible for any personal injury, loss, or damage arising from the use or misuse of our products for healing or therapeutic purposes.

10Limitation of Liability

To the maximum extent permitted under applicable Indian law, Elvara Crystals / 37GalaxiWater LLP shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
• Loss of data, profits, revenue, or business opportunities.
• Delays or failures in delivery caused by logistics partners, natural disasters, government restrictions, or other circumstances beyond our control (force majeure).
• Damage caused by your reliance on crystal healing or metaphysical properties.

Our total liability to you for any claim arising from a purchase shall not exceed the invoice value of the specific order in question.

11Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services. These links are provided for your convenience only.

• We have no control over and are not responsible for the content, privacy practices, or terms of any third-party website.
• Visiting third-party links from our website is done entirely at your own risk.
• We do not endorse or make any representations about third-party websites or services.
• Your use of third-party payment gateways (such as Razorpay, PayU, etc.) is governed by their respective terms and privacy policies.

12Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of India.

• Jurisdiction: Any disputes arising from or related to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
• Consumer Disputes: If you are a consumer under the Consumer Protection Act, 2019, you may also approach the appropriate Consumer Disputes Redressal Commission (District, State, or National level) depending on the value of the dispute.
• Amicable Resolution: Before initiating any legal proceedings, we encourage you to contact us directly at info@elvaracrystals.com to resolve the matter amicably. We are committed to resolving customer concerns fairly and promptly.

13Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will take effect immediately upon being posted on the website with an updated "Last Updated" date.

• For material changes that significantly affect your rights, we will notify you via email or a prominent notice on our website.
• Your continued use of our website after any changes constitutes your acceptance of the revised Terms.
• We recommend reviewing these Terms periodically to stay informed of any updates.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please get in touch with us: