Refund Policy
At Elvara Crystals (37GalaxiWater LLP), we take great pride in the quality of every crystal, bracelet, pyramid, mala, and spiritual product we offer. Each item is carefully inspected before dispatch. However, if you are not fully satisfied with your order, this policy explains your options for returns, exchanges, and refunds.
Please read this policy carefully before placing your order. By purchasing from elvaracrystals.com, you agree to the terms outlined below.
1Return Eligibility Window
We accept return requests within 7 days of the delivery date. Requests raised after 7 days will not be accepted, except in cases of manufacturing defect or wrong item delivery.
⏱ Return Window: 7 days from the date of delivery as confirmed by the logistics partner's tracking system.
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, pouches, and accessories must be intact.
- The item must not show signs of damage caused by the customer (drops, scratches, misuse).
- Proof of purchase (order number or invoice) must be provided.
- Clear unboxing video or photographs of the received item are required as proof.
2Accepted Reasons for Return / Refund
| Reason | Return Accepted? | Resolution |
|---|---|---|
| Item received damaged or broken | ✅ Yes | Replacement or full refund |
| Wrong item delivered | ✅ Yes | Replacement or full refund |
| Item missing from order | ✅ Yes | Missing item dispatched or refund |
| Significant defect in quality / craftsmanship | ✅ Yes | Replacement or refund |
| Change of mind / don't like the product | ❌ No | Not eligible |
| Minor variation in crystal colour/pattern | ❌ No | Natural crystals vary by nature |
| Size slightly different from expectation | ❌ No | Please check dimensions before ordering |
| Gifting product purchased — recipient doesn't like it | ❌ No | Not eligible |
Important: Natural crystals are unique — slight variations in colour, pattern, shape, and inclusions are inherent properties of genuine stones and are not considered defects. These variations make each crystal one of a kind.
3Non-Returnable Items
The following items are strictly non-returnable and non-refundable under any circumstances:
- Items that have been used, worn, energised, or cleansed.
- Products purchased during sale, clearance, or promotional events (unless damaged or defective).
- Items with discount codes applied (e.g., FIRST150, FIRST201), unless damaged or wrong item received.
- Customised or personalised crystal products made to order.
- Digital products or downloadable content (if any).
- Items returned without prior communication or without a valid return request number.
- Set of products (e.g., Mini Gemstone Trees Set of 12, Pyrite Money Tree Set of 4) — partial returns from sets are not accepted.
✔ Damaged Items — Eligible
✔ Wrong Item — Eligible
✖ Change of Mind — Not Eligible
✖ Used Items — Not Eligible
✖ Sale Items — Not Eligible
✔ Wrong Item — Eligible
✖ Change of Mind — Not Eligible
✖ Used Items — Not Eligible
✖ Sale Items — Not Eligible
4How to Initiate a Return
Follow these steps to raise a return request:
- Contact Us Within 7 Days — Email us at info@elvaracrystals.com or WhatsApp/call us at +91 9810805185 with your order number and reason for return.
- Submit Proof — Share clear photographs or an unboxing video clearly showing the issue (damaged packaging, defective product, wrong item). This is mandatory for processing your request.
- Await Approval — Our team will review your request within 2–3 business days and notify you of approval or rejection with a reason.
- Ship the Item Back — Once approved, you will receive a return address. Pack the item securely in its original packaging and ship it back. Keep the courier tracking number safe.
- Refund / Replacement Processed — After we receive and inspect the returned item, your refund or replacement will be processed within 5–7 business days.
⚠ Do not return any item without prior approval. Unapproved returns will not be accepted and no refund will be issued for such shipments.
5Refund Process & Timeline
Once your return is received and inspected, we will notify you of the approval status of your refund via email or WhatsApp.
| Refund Type | Method | Timeline |
|---|---|---|
| Original Payment Method | Credited back to the card/UPI/wallet used at checkout | 5–7 business days after approval |
| Bank Transfer (NEFT/IMPS) | For Cash on Delivery orders or if original method unavailable | 5–7 business days after approval |
| Store Credit / Coupon | Elvara Crystals store wallet or discount coupon | Within 24 hours of approval |
| Replacement | Same item re-dispatched (subject to availability) | Dispatched within 3–5 business days |
Note: Refund timelines may vary depending on your bank or payment provider. Elvara Crystals is not responsible for delays caused by financial institutions. If you haven't received your refund after 10 business days, please contact us.
6Return Shipping Charges
| Scenario | Who Bears Return Shipping Cost? |
|---|---|
| Damaged / defective item received | Elvara Crystals — we arrange or reimburse return shipping |
| Wrong item delivered by us | Elvara Crystals — we arrange pickup or reimburse |
| Customer-initiated return (eligible reason) | Customer — return shipping is the buyer's responsibility |
We recommend using a tracked and insured courier service for returns. Elvara Crystals is not responsible for items lost or damaged during return transit.
7Exchange Policy
We offer one-time exchanges for eligible products within the 7-day return window, subject to availability of the replacement item.
- Exchanges are applicable for damaged, defective, or wrong items only.
- Exchange for a different product or category is not permitted — replacement is for the same item only.
- If the requested replacement item is out of stock, a full refund will be issued instead.
- Customised or made-to-order products cannot be exchanged.
8Order Cancellation
We process orders quickly to ensure fast delivery. The cancellation policy is as follows:
| Order Status | Cancellation Possible? | Refund |
|---|---|---|
| Order placed — not yet processed | ✅ Yes — contact us immediately | Full refund to original payment method |
| Order processing / packing | ⚠ Maybe — subject to warehouse confirmation | Full refund if successful |
| Order dispatched / shipped | ❌ No — cancellation not possible | Initiate return after delivery |
| Out-for-delivery / delivered | ❌ No | Follow return process in Section 4 |
To request a cancellation, contact us immediately at info@elvaracrystals.com or +91 9810805185 (Mon–Sun, 10:00 AM – 6:00 PM IST).
9Damaged in Transit
If your order arrives damaged due to mishandling during shipping, please follow these steps immediately:
- Do not discard the original packaging — it is required for damage claims.
- Record an unboxing video at the time of opening the parcel. This is essential proof and must be shared with us.
- Contact us at info@elvaracrystals.com or +91 9810805185 within 48 hours of delivery with your video and photos.
- We will file a claim with the logistics partner and arrange a replacement or full refund.
⚠ Claims for transit damage raised after 48 hours of delivery may not be entertained. Please inspect your parcel carefully upon receipt.
10Cash on Delivery (COD) Refunds
For orders placed via Cash on Delivery:
- Refunds cannot be issued back as cash. They will be processed via bank transfer (NEFT/IMPS).
- You will need to provide your bank account details (account number, IFSC code, account holder name) to receive the refund.
- Refund will be processed within 5–7 business days after return verification.
11Contact Us for Returns & Refunds
Our team is available to help you with any return, exchange, or refund queries:
💎 Elvara Crystals — Returns & Support
Business: Elvara Crystals (37GalaxiWater LLP)
Email: info@elvaracrystals.com
Phone / WhatsApp: +91 9810805185
Support Hours: Monday – Sunday, 10:00 AM – 6:00 PM (IST)
Website: www.elvaracrystals.com
Please have your Order ID ready when contacting us for faster resolution.
